Shipping, Service Delivery, Cancellation & Refund Policy

1. Digital services; no physical shipping

Mulberry supplies marketing and campaign services digitally. No physical goods are sold or shipped unless a written agreement expressly says otherwise.

2. Commencement and delivery

Work begins according to the conditions in the applicable proposal or statement of work, which may include signature, deposit, receipt of materials, platform access, and a confirmed kickoff date.

Milestones, delivery methods, review periods, and acceptance steps are described in the written scope. Timing may change when required information, access, approvals, or third-party services are delayed.

3. Client cancellation

A client may request cancellation using the notice method in the applicable agreement. Fees for completed work, work in progress, reserved capacity, and non-cancellable commitments remain payable where provided by that agreement.

4. Creator, media, and other external costs

Creator fees, media spend, production costs, platform charges, and other third-party commitments are handled as set out in the applicable written agreement and subject to mandatory law.

5. Refunds

Refund eligibility, amount, method, and timing are determined by the applicable written agreement and mandatory law.

6. How to make a request

Submit a cancellation, delivery, or refund question through the contact form and identify the relevant proposal or project. We will review the request against the applicable written agreement.